Privacy Policy

Effective Date: 21 March 2026

1. Introduction

This Privacy Policy explains how we collect, use, and protect your personal information when you use Egoo AI (the "Service"). We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR).

2. Data Controller

ATLASSERVERS LTD (trading as Egoo AI)
Company No. 16900202
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Contact: [email protected]

3. Data We Collect

3.1 Account Data

Email address, username, date of birth, and password. If you sign in with a third-party provider, we receive your name, email, and profile picture from that provider.

3.2 Content

Messages, audio recordings, images, characters you create, and any other content you submit through the Service.

3.3 Usage Data

How you interact with the Service, including your preferences and activity.

3.4 Device and Login Data

IP address, approximate location, browser type, device type, and login timestamps.

3.5 Payment Data

Payments are processed by a third-party payment provider. We do not store your card details.

3.6 Marketing Data

Information about how you found us, such as campaign referral data.

4. How We Use Your Data

4.1 To Provide the Service (Legal Basis: Contract)

Operating your account, delivering the features of the Service, and processing payments.

4.2 To Improve the Service (Legal Basis: Legitimate Interest)

Analytics, quality monitoring, security, personalising your experience, and training and improving our AI models. We may use your content, including messages and interactions, to develop, train, and enhance our AI systems and services.

4.3 To Contact You (Legal Basis: Legitimate Interest / PECR Soft Opt-In)

We may send service-related emails, including re-engagement messages. Your email was collected during registration and these communications relate to the Service you signed up for. You can opt out at any time via email preferences or the unsubscribe link in any email.

4.4 Legal Obligations

Age verification, content moderation, and responding to lawful requests.

4.5 With Your Consent

Where specific features require your explicit consent, we will ask for it.

5. Personalisation and Profiling

We may use your activity to personalise the Service, such as suggesting content relevant to your interests. No solely automated decisions with significant legal or similar effects are made about you. You have the right to object to profiling — contact us at [email protected].

6. Who We Share Data With

AI service providers — process your content to generate responses
Payment provider — processes subscription payments
Email provider — delivers emails on our behalf
Sign-in provider — if you use third-party login

We do not sell your personal data.

In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you of any such change.

7. Data Retention

We retain your data for as long as necessary to fulfil the purposes described in this policy.
Guest account data is automatically deleted after a short period.
If you delete your account, your personal data will be removed after a recovery window.
Logs and recordings are kept for limited periods and then deleted.
Payment records are retained as required by law.
Anonymised or aggregated data derived from your use of the Service may be retained indefinitely for analytics, research, and AI improvement purposes.

8. Account Deletion

You can request account deletion through the Service. After a recovery window, your personal data will be anonymised or deleted. Guest account data is automatically removed. Note that anonymised data and data already incorporated into AI training datasets may be retained, as it is no longer personal data.

9. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data
Restrict processing
Data portability
Object to processing, including profiling
Withdraw consent where processing is based on consent

To exercise your rights, contact [email protected]. We will respond within 30 days.

If you are not satisfied with our response, you may complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. International Transfers

Some of our service providers are based outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

11. Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption, secure storage, and access controls.

12. Children

The Service is not intended for anyone under 16. We do not knowingly collect data from users under 16. Users aged 16 or 17 benefit from enhanced protections in accordance with the UK Age Appropriate Design Code. Certain content features are restricted to users aged 18 and over.

13. Cookies

We use cookies and similar technologies. For details, see our Cookie Policy.

14. Changes to This Policy

We may update this policy from time to time. We will notify you of material changes via the Service or by email.

15. Contact

ATLASSERVERS LTD (trading as Egoo AI)
Company No. 16900202
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ

Legal Information